Returns
If you are not delighted with any skein of yarn we will happily replace it or refund the cost of the yarn, as long as it is returned unused, in its original skein form and with labels intact, and is posted back to us within 14 days of receipt. Postage will not normally be refunded unless the yarn is faulty or damaged.
Please contact us before returning yarn. Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card.
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply.
NB This policy does NOT apply to knitting patterns, or to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.
Please contact us before returning yarn. Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card.
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply.
NB This policy does NOT apply to knitting patterns, or to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.
