Returns Policy
Online Sales
If you are not delighted with any skein of yarn you have purchased online, we will happily replace it or refund the cost of the yarn, as long as it is returned in excellent, as new condition, unused, in its original skein form and with labels intact, and is posted back to us within 14 days of receipt. Postage will not be refunded unless the yarn is faulty or damaged.
Please contact us before returning yarn bought online. Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card.
Custom Orders
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply.
Event Sales
If you have purchased yarn at an event and later change your mind, we will happily exchange it for another yarn at the same event, on production of the receipt you will have been given at the time of purchase. We regret we cannot offer exchanges or refunds after the event, as we have no control over how the yarn has been handled/stored once purchased. The yarn must be in excellent, as new condition, unused, in its original skein form and with labels intact. We regret we cannot accept returns without the receipt and will only offer to exchange for a different yarn of the same value - we are unable to offer a refund.
We appreciate that lighting conditions at some events are not perfect, and are always happy to take yarn to a better lit area for you to view if colour matching is important - please just ask if this is a particular concern.
Pattern Sales
NB This returns policy does NOT apply to knitting patterns, nor to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.
If you are not delighted with any skein of yarn you have purchased online, we will happily replace it or refund the cost of the yarn, as long as it is returned in excellent, as new condition, unused, in its original skein form and with labels intact, and is posted back to us within 14 days of receipt. Postage will not be refunded unless the yarn is faulty or damaged.
Please contact us before returning yarn bought online. Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card.
Custom Orders
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply.
Event Sales
If you have purchased yarn at an event and later change your mind, we will happily exchange it for another yarn at the same event, on production of the receipt you will have been given at the time of purchase. We regret we cannot offer exchanges or refunds after the event, as we have no control over how the yarn has been handled/stored once purchased. The yarn must be in excellent, as new condition, unused, in its original skein form and with labels intact. We regret we cannot accept returns without the receipt and will only offer to exchange for a different yarn of the same value - we are unable to offer a refund.
We appreciate that lighting conditions at some events are not perfect, and are always happy to take yarn to a better lit area for you to view if colour matching is important - please just ask if this is a particular concern.
Pattern Sales
NB This returns policy does NOT apply to knitting patterns, nor to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.