Returns Policy
Returns for Online Sales
If you are not delighted with any skein of yarn you have purchased online, we will happily replace it or refund the cost of the yarn and standard shipping, as long as it is returned in excellent, as new condition, unused, in its original skein form and with label(s) intact. Please check your yarn carefully on receipt as returns cannot be accepted at a later date.
You must advise us within 14 days of receipt of your order that you wish to return the yarn. You will then have another 14 days in which to return the goods to us.
Return postage will not be refunded unless the yarn is faulty or damaged. Please ensure you obtain a proof of posting when returning goods.
Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card. If preferred we can issue a voucher code to enable you to purchase alternative yarns/colourways to the same value, which would be valid for a period of 12 months from the date of issue.
Custom Orders
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply. Please note that we cannot guarantee to produce an exact colour match for extra yarn ordered to complete a project, as each dyelot will differ.
Event Sales
If you have purchased yarn at an event and then change your mind, we will happily exchange it for another yarn at the same event, on production of the receipt you will have been given at the time of purchase. We regret we cannot offer exchanges or refunds after the event. The yarn must be in excellent, as new condition, unused, in its original skein form and with labels intact. We regret we cannot accept returns without the receipt and will only offer to exchange for a different yarn of the same value - we are unable to offer a refund.
We appreciate that lighting conditions at some events are not perfect, and are always happy to take yarn to a better lit area for you to view if colour matching is important - please just ask if this is a particular concern.
Pattern Sales
NB This returns policy does NOT apply to knitting patterns, nor to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.
If you are not delighted with any skein of yarn you have purchased online, we will happily replace it or refund the cost of the yarn and standard shipping, as long as it is returned in excellent, as new condition, unused, in its original skein form and with label(s) intact. Please check your yarn carefully on receipt as returns cannot be accepted at a later date.
You must advise us within 14 days of receipt of your order that you wish to return the yarn. You will then have another 14 days in which to return the goods to us.
Return postage will not be refunded unless the yarn is faulty or damaged. Please ensure you obtain a proof of posting when returning goods.
Refunds will normally be made via the same means the order was originally paid for, ie direct to your debit/credit card. If preferred we can issue a voucher code to enable you to purchase alternative yarns/colourways to the same value, which would be valid for a period of 12 months from the date of issue.
Custom Orders
Refunds for custom yarn orders will only be made at our discretion, unless the yarn is faulty or damaged - in which case normal return conditions will apply. Please note that we cannot guarantee to produce an exact colour match for extra yarn ordered to complete a project, as each dyelot will differ.
Event Sales
If you have purchased yarn at an event and then change your mind, we will happily exchange it for another yarn at the same event, on production of the receipt you will have been given at the time of purchase. We regret we cannot offer exchanges or refunds after the event. The yarn must be in excellent, as new condition, unused, in its original skein form and with labels intact. We regret we cannot accept returns without the receipt and will only offer to exchange for a different yarn of the same value - we are unable to offer a refund.
We appreciate that lighting conditions at some events are not perfect, and are always happy to take yarn to a better lit area for you to view if colour matching is important - please just ask if this is a particular concern.
Pattern Sales
NB This returns policy does NOT apply to knitting patterns, nor to digital items, eg pattern pdfs, which cannot be returned and for which no refund will be made.