Payment Information

• We accept payment via the website through major credit and debit cards. Your card details are not passed to us and this method is completely secure.
• We can also take credit/debit card payments at most of the shows we exhibit at, and of course cash payments, but we regret we cannot accept cheques at shows.
• Unfortunately we cannot take credit/debit card payments over the phone. We will accept payment by cheque for telephone orders only, but cheques will require a minimum of 5 working days from receipt to clear before orders can be posted.
  

Shipping/Postage

As a guide, rates for a 100g skein start at:
UK:                        £3.85 (for up to total weight of 900g)
Europe:                 £5.20
Rest of World:     £5.95

• Shipping rates include packaging, and will be calculated at checkout according to weight and size.
• Patterns and small items are sent Letter or Large Letter rate where possible but skeins will normally be sent Small Parcel rate as they're too bulky for Large Letter.
• Orders will normally be despatched within two working days of purchase, Monday to Friday - unless we are at a yarn event, in which case we hope to ship within two working days of our return to the office.
• We use first class mail within the UK (up to 2kg) and always request a Proof of Posting. If you would prefer us to use second class UK mail for your package, or a signed-for service, please contact us and we will calculate costs for you.
  
• We can ship any of our products worldwide and use standard airmail for international purchases.  Delivery is approximately 3-5 working days to Europe and 5-7 working days to Rest of the World, but this does vary depending on time of year, weather, customs delays, etc.  Please be patient if your package does not arrive within these guidelines, as we cannot claim for lost international post until 25 working days after the package would be expected to arrive, and almost without exception they do arrive within this timeframe.
• We do recommend the use of insurance/tracking services for larger orders, as compensation for standard Royal Mail postal services only covers packages up to £20 in value.
• We cannot be held responsible for any losses, either within the UK or overseas, after a package is shipped if insurance/tracking has NOT been purchased.  We are not responsible for any import/customs duties payable for international purchases, nor for any delays while packages go through customs inspections.
  
• If you require insurance/tracking services for either UK or international shipping, please let us know and we can invoice you separately for additional costs.
• If you wish to buy more than 750g of yarn, please contact us for a shipping quote so that we can calculate the shipping figure accurately for you based on the actual weight of the package.